Thank you for choosing to shop at GREEN 3 LIMITED! We are committed to providing you with quality products and services. If you are not satisfied with the product you purchased, the following is our refund policy to help you understand the relevant process and regulations for refunds.

  1. Refund Request
    You can request a refund within 30 days of purchase. Refund requests must be submitted within this time frame. We will not be able to process refund requests after this period.
    Refund requests can be sent to our customer service email address: vigilantcompliance@aquabam.com, and please provide the order number and the reason for the refund in the email.
  2. Refund Conditions
    The following conditions are eligible for a refund:

The product is unused and in its original packaging.
The product must be returned with all original accessories, tags and instructions.
Some products (such as personalized customized products, perishable food or underwear) are not eligible for refunds. Please read the product description carefully before purchasing.

  1. Refund Processing
    Once we receive your refund request, our customer service team will review the request and confirm the refund status with you within 5 business days.
    Once the refund is confirmed, we will refund the money to your original payment method. The processing time may vary depending on the bank or payment service provider, and it usually takes 7 working days.
  2. Shipping and other charges
    The refund will only include the cost of your purchase, not the original shipping cost. If the return or exchange is due to product problems (such as wrong shipment, damage, etc.), we will bear the shipping costs.
    If you choose expedited shipping, the shipping costs are not refundable.
  3. Product Returns
    When requesting a refund, please ensure that the product is in good condition when it is returned and sent back using a trackable shipping method. Please keep the shipping bill for inspection.
    The return address will be informed of you when you request a refund.
  4. Contact Us
    If you have any questions about the refund terms or refund application process, please feel free to contact us. We are always happy to help you.

Thank you for your understanding and support, and hope you have a pleasant shopping experience at GREEN 3 LIMITED!